Frequently asked questions
1. What is your minimum order quantity?
Minimum order quantities vary depending on the product. Some items start from as little as 10–25 units, while others may require larger quantities. Please contact us with your requirements and we’ll confirm the minimum for your chosen product.
2. How long does delivery take?
Lead times depend on the product and branding method. Most standard orders are delivered within 5–10 working days after artwork approval. If you have a tight deadline, let us know — we’ll always try to accommodate urgent requests where possible.
3. Do you provide artwork proofs before printing?
Yes. We provide a free visual proof before production begins. Nothing goes to print until you’ve approved the design, so you can order with confidence.
4. What artwork format do you need?
We prefer vector files such as AI, EPS, or PDF formats. However, if you’re unsure, just send what you have and our team will check it for you.
5. Can you help with artwork setup?
Yes. If you don’t have print-ready artwork, we can assist with preparing or adjusting your logo for branding. Just let us know what you need.
6. Do you offer bulk discounts?
Yes. The more you order, the lower the unit price usually becomes. Contact us for a tailored quotation based on your quantity.
7. Can I order a sample?
In many cases, yes. We can often arrange plain or pre-branded samples so you can check the quality before placing a full order.
8. Are your prices inclusive of branding?
Pricing depends on the product. Some prices include basic branding, while others are product-only and branding is added separately. We always provide a clear breakdown in your quotation.
9. Do you deliver across the UK?
Yes, we deliver nationwide. Delivery costs and timescales will be confirmed with your quote.
10. What happens if there’s a problem with my order?
Customer satisfaction is extremely important to us. If there’s any issue with your order, please contact us straight away and we will work quickly to resolve it.
11. Why choose Promotional Products UK?
Family-run business established in 2013
Personal service and expert advice
Competitive pricing
Free visual proofs
Fast turnaround
We work closely with our customers to ensure every order is delivered on time and to the highest standard.
Need a quote?
No obligations, just fast, personalised quotes for all your branding and print requirements!